So, the new SONY TV had a faulty TFT panel it seems. A whole line (from top to bottom) of pixels are broken. To get it fixed has however proved to be much harder than it should.

Called Jumbo who manages the repairs for SONY in the region. They sent a guy who wanted to take the TV with him. After a while I managed to convince him to order the spare part and get the TV when the part arrived. They took some photos and went away. Six weeks pass without anything happening so I call back to Jumbo and now it seems that it’s impossible to find out what has happened so they send a new guy.

Same procedure, take some photos and convince him to get the TV when they have the spare part. Another four weeks pass, still no feedback so I call up. This time I have made sure that I have the reference number. Guess what, they couldn’t order the part without the serial number of the panel…

- Good work! Wouldn’t it have been easy calling me and say that you need this?
- Mr Kris, eeerrrhhh
- No, it’s Karlsson!
- Mr Kris?
- No, KARLSSON
- Mr Kris?
- Yes….
- They will come tomorrow to get the serial.

The day after a technician calls:

- You home?
- No, I’m working
- You home, we come now?
- NO, I’M AT WORK!
- Is this Mr Kris?
- NO, KARLSSON
- Mr Kris?
- Yes
- Ok, can we come tomorrow?
- Yes, early
- First thing
- When?
- 11am
- I’M WORKING! You have to come Saturday.
- Ok

So, 3 months after the initial complaint. Not even the spare part has been ordered… The story continues…

SONY